Refund policy

# Return Policy (United States)

At Sitrra, customer satisfaction is our priority. Please review our return policy applicable to orders shipped within the United States.

## Returns

We offer a 7-day return policy for U.S. orders, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

- Unworn, unused, and in the same condition you received it
- In its original packaging
- With all tags attached
- Accompanied by proof of purchase or receipt

To request a return, please contact us at Info@sitrra.com.

If your return request is approved, we will provide you with:
- A return shipping label (if applicable)
- Instructions on how and where to send your package

Please note that returns sent without prior authorization will not be accepted.

For any questions regarding returns, you may contact us anytime at Info@sitrra.com.

---

## Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at Info@sitrra.com so we can evaluate the issue and resolve it as quickly as possible.

---

## Non-Returnable Items

Certain items are not eligible for return, including:

- Personalized or custom-made products
- Beauty and personal care products
- Perishable goods
- Hazardous materials, flammable liquids, or gases
- Sale or clearance items
- Gift cards

If you are unsure whether your item qualifies for a return, please contact us before making a request.

---

## Exchanges

The fastest way to exchange an item is to return the original product once approved and place a new order separately for the desired item.

---

## European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason and without justification.

Returned items must be:
- Unused and unworn
- In original packaging
- With tags attached
- Accompanied by proof of purchase

---

## Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at Info@sitrra.com.

---

## Important Notice

This return policy applies only to orders shipped within the United States unless otherwise stated.