Refund policy

Return Policy

We want you to love what you ordered. Here's how returns work at SITRA.

Returns

You have 7 days from the date you receive your order to request a return. To be eligible, items must be unworn, unwashed, in original packaging, with all tags attached and proof of purchase.

To request a return, email info@sitrra.com with your order number and the item(s) you'd like to return. Returns sent without prior approval will not be accepted.

Return label and timeline

Once your return is approved, we'll email you a prepaid return shipping label. You must ship the item back within 7 days of receiving your return label. Returns shipped after this window will not be accepted.

Return shipping fee

A flat $8.99 fee applies to all standard returns and is deducted from your refund. This fee covers the cost of your prepaid return label.

Damaged, defective, or incorrect items

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@sitrra.com with photos of the issue. We'll cover the full cost of return shipping and no return fee applies.

Non-returnable items

  • Final sale or clearance items
  • Intimates and swimwear (for hygiene reasons)
  • Personalized or custom-made products
  • Gift cards

Exchanges

We currently do not offer direct exchanges. Return your original item for a refund, then place a new order for the item you'd like instead.

Refunds

Once your return is received and inspected, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–7 business days. The $8.99 return fee is non-refundable and is deducted from your total. Your bank or card provider may take a few additional days to post the refund.

Contact

SITRA · 326 Mill Creek Way, Athens, GA 30605, United States · info@sitrra.com · +1 (706) 461-9398